Returns & Exchanges
At The Dinner Ladies, we take pride in the quality of our prepared meals and want you to be completely satisfied with every bite. Due to the perishable nature of our products, we offer a satisfaction guarantee to ensure you receive fresh, high-quality food every time.
Inspect Your Delivery
Please check your order immediately upon arrival to ensure all items are present and have arrived in their expected frozen or chilled state.
Contact Customer Care
If you encounter any issues with quality or damaged packaging, email our support team within 24 hours of delivery with your order number and photos of the concern.
Review and Assessment
Our culinary team will review your feedback to determine if a replacement, store credit, or refund is appropriate based on the specific issue reported.
Resolution Delivery
Once approved, any agreed-upon credits or refunds will be processed within 3-5 business days, ensuring your account is settled promptly.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing